Strong winds, storm clouds, and culture

A huge gust of wind blasted the Palmer Divide as ominous clouds boiled above.  Outside we heard a rhythmic BANG.  BANG! BANG! BANG!  It sounded like some type of heavy machinery. 


We ran to the window to investigate and learned that the sound was the metal roof on my shop being lifted and slammed into place by the wind. 

The phone rings…it is our awesome neighbors, Nathan and Michelle.  They say they’re on the way over with tools in hand.

Together, the five of us ever cautious for lightning and hail managed an emergency repair that saved the roof. 

I am grateful to have awesome neighbors like this!  Amazing things can happen when a cultural bond exists between neighbors or in a company.  People working together to enrich each other’s lives can and will accomplish more than any individual could on their own.

Effective culture derives from consistently showing that you care for each other.  You want to see each other succeed and you show it in actions. 

Effective culture can be killed just as quickly.  I heard a story recently about a new middle manager. His first action as a manager was to berate his staff.  He introduced conflict into a well-operating unit.  He managed to upset his employees and worse upset the client.  He’ll quickly destroy the culture there with his bully attitude. 

Some would argue that there is a time and a place for tough leadership.  I would agree with that, but the culture must be in place first for it to be effective.  It is better to be a servant leader that occasionally has to be tough than to be a bully. 

Care for people.  Show them you care.  The culture you build will pay huge dividends for your shareholders, employees, and customers.

A HUGE THANK YOU  to Nathan, Michelle, Trin, and Parker!  We HEART you!

A HUGE THANK YOU to Nathan, Michelle, Trin, and Parker!  We HEART you!

I would love to speak with you about building a culture of continuous improvement that will benefit the owners, employees, and customers in your company.  Send me an e-mail at or visit to connect.